Soho Emerald

Yes, we do ship to Northern Ireland. For parcels shipped via ParcelForce, we will need no additional information from you.

For palletised heavy haulage, there is a short process that you will need to go through to obtain your EORI number, allowing us to complete the necessary customs requirements for you.

You will first need to apply for a GB EORI number by using your National Insurance Number, and convert this to an XI EORI number specifically for Northern Ireland. This can all be done through the government portal. https://www.gov.uk/eori/apply-for-eori

We will need your XI EORI number before we despatch your order.

Our goal is to deliver all orders within the estimated lead time provided at checkout, which is typically 2-3 business days. Please keep in mind that lead times are in business days and do not include weekends or holidays. We will send you tracking details or information about the expected delivery date of your order via email as soon as it has been processed. If the items you ordered are out of stock or are special order items that are being imported for you, we will communicate with you about the expected lead time and provide an estimated delivery date once your order has been dispatched from our warehouse or our supplier. Please note that we can only give an estimated delivery date and cannot guarantee an exact arrival date.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns within 30 days of delivery of our own materials correctly supplied are subject a handling charge of 25% plus any repatriation carriage charges

Returns within 30 days of delivery of special-order items correctly supplied are subject to the supplier's terms and conditions, which may incur up to a 35% handling charge plus any repatriation carriage charges.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at fulham@europeanheritage.co.uk. Please note that returns will need to be returned to one of our physical locations.

If your return is accepted, instructions on how and where to send your package will be provided. Items sent back to us without first requesting a return will not be accepted.

If your order is for an in-stock item, you can choose to have it collected from one of our showrooms at checkout. If your order is for a special order item, it can be delivered directly to you or to one of our showrooms if you prefer to have us handle the receipt of the goods.

It can be challenging to order the right amount of tiles for a project because there may be difficult cuts that lead to breakages or tiles that are not suitable for use. As a general rule, it is recommended to order 10% extra for cutting and waste. However, for smaller areas with large tiles, the wastage can be higher than 10%. To ensure that you have enough tiles for your project, it can be helpful to draw out the space and calculate the exact number of tiles needed, then add 10% for cutting and waste. If you would like help estimating the number of tiles needed, you can talk to your installer or one of our team members. Please note that these are only estimates and we cannot be held responsible for over- or under-ordering due to circumstances that may arise during installation.

Proper planning is essential when starting a tiling project. It is important to consider all the necessary products for substrate preparation, including underfloor heating, uncoupling membranes, adhesive, profiles, tiles, grout, silicone, and sealants if needed. Our team is able to provide expert advice and guidance for all types of installations, and with our wide range of installation products, we can help you achieve a successful installation from start to finish.

Yes. All of our floor-grade tiles, including porcelain and natural stone, are suitable for use with underfloor heating systems, whether they are wet or electric. We recommend that all underfloor heating systems be installed by a professional electrician and be covered with a self-levelling compound before installing the tiles.

It is generally a good idea to match the colour of the grout to the main colour of the tile to minimize its appearance. However, there are exceptions where you may want to use a contrasting grout colour to create a feature or highlight traditional tile patterns. Another factor to consider is the type of grout you use. Traditional cement-based grouts are durable but may fade over time, while epoxy grouts are more resistant to fading, retain their colour longer, and are waterproof, making them ideal for high traffic and wet areas. Ultimately, the decision of what colour and type of grout to use will depend on your personal preference and the specific needs of your project.

For regular maintenance, it is best to use a high-quality pH-neutral cleaner, which is safe for use on all types of porcelain, ceramic, and natural stone tiles. To deep clean your floor, you can use an alkaline-based cleaning product, which can remove old wax treatments and stubborn stains and is suitable for basic cleaning on unpolished natural stones. Be sure to follow the manufacturer's instructions when using any cleaning product to ensure that it is used safely and effectively.

A 20-kilogram bag of tile adhesive typically covers an area of 3 to 5 square meters, depending on the surface being tiled. As a general guideline, a 20-kilogram bag will cover:

- 5 square meters when installing an anti-fracture membrane, waterproofing membrane, or tile backer board.
- 4 square meters when installing tiles on old concrete, surface levelled or wall surfaces.
- 3 square meters when installing tiles on an anti-fracture membrane.

The choice between standard and fast-set tile adhesive depends on a variety of factors, including the type of tile, the surface being tiled, and the conditions in which the tiling is being done.

Standard tile adhesive is a good choice for most tile installations, as it provides a strong bond and allows for some flexibility in the tile positioning. It's also suitable for large format tiles and porcelain. Typically standard setting adhesives are used for wall tiling where you might need a bit more time to work.

Fast-set tile adhesive, as the name implies, sets quickly and can be used when time is of the essence, or if the conditions are such that the tile must be set in a short period of time. Also, this type of adhesive can be used in extreme weather conditions where the standard adhesive may not set properly. However, they are often not suitable for large format tile (larger than 600x600mm) unless specified by the manufacturer or combined with additives to increase the flexibility.

Don't hesitate to contact us for advice on selecting the appropriate and cost-efficient tile adhesive for your project.