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Product Specification
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Delivery & Returns
When will my order be delivered?
Our goal is to deliver all orders within the estimated lead time provided at checkout, which is typically 2-3 business days. Please keep in mind that lead times are in business days and do not include weekends or holidays. We will send you tracking details or information about the expected delivery date of your order via email as soon as it has been processed. If the items you ordered are out of stock or are special order items that are being imported for you, we will communicate with you about the expected lead time and provide an estimated delivery date once your order has been dispatched from our warehouse or our supplier. Please note that we can only give an estimated delivery date and cannot guarantee an exact arrival date.
Can I return unused or unwanted items?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns within 30 days of delivery of our own materials correctly supplied are subject a handling charge of 25% plus any repatriation carriage charges
Returns within 30 days of delivery of special-order items correctly supplied are subject to the supplier's terms and conditions, which may incur up to a 35% handling charge plus any repatriation carriage charges.
To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at fulham@europeanheritage.co.uk. Please note that returns will need to be returned to one of our physical locations.
If your return is accepted, instructions on how and where to send your package will be provided. Items sent back to us without first requesting a return will not be accepted.
Do you ship to Northen Ireland?
Yes, we do ship to Northern Ireland. For parcels shipped via ParcelForce, we will need no additional information from you.
For palletised heavy haulage, there is a short process that you will need to go through to obtain your EORI number, allowing us to complete the necessary customs requirements for you.
You will first need to apply for a GB EORI number by using your National Insurance Number, and convert this to an XI EORI number specifically for Northern Ireland. This can all be done through the government portal. https://www.gov.uk/eori/apply-for-eori
We will need your XI EORI number before we despatch your order.
Can I collect my order from one of your showrooms?
If your order is for an in-stock item, you can choose to have it collected from one of our showrooms at checkout. If your order is for a special order item, it can be delivered directly to you or to one of our showrooms if you prefer to have us handle the receipt of the goods.
Payment & Security
What payment methods do you accept?
We welcome all major debit and credit cards, such as Visa, Mastercard, and American Express. You can find a comprehensive list at the bottom of our website. Additionally, we offer convenient payment options like Apple Pay, Google Pay, and Shop Pay for faster transactions during checkout.
I can see a pending transaction in my bank account, but no order?
For security reasons, it's essential that the billing address associated with your card matches the one provided at checkout. If there is a discrepancy between the billing address on your card and the one you entered, your transaction may not be authorised and the payment will fail.
In such cases, your bank may hold the funds as a 'pending transaction', but some may show them as a regular transaction. How long the transactions are held for depends on your bank. Typically these transactions are reversed within 24 hours, but may take up to 5 working days.
If you reattempt checkout with the correct billing details, you won't be charged again, but your transaction will be authorised and your order will processed.
How do you prevent fraudulent activities?
Our commitment to preventing fraud and ensuring the safety of our business and customers leads us to employ an extra layer of security for online credit and debit card transactions. All successfully authorised payments undergo authentication using 3D Secure. It's important to note that your credit card number is neither stored nor accessible during or after the processing of your order, enhancing the security of your transactions.
Product Description
Overview of Mapei Ultraplan 3240 Renovation Screed
The Mapei Ultraplan 3240 Renovation Screed is a high-performance, fibre-reinforced self-levelling compound, ideal for the refurbishment of existing floor substrates. Suitable for both commercial and domestic applications, this versatile product can be applied by hand or pump and is designed to deliver smooth and level surfaces from 3mm to 40mm in thickness.
Mapei Ultraplan 3240 Self Levelling Compound Key Features and Benefits
• Up to 40mm self levelling depth
Ultraplan 3240 is designed for professional floor levelling of up to 40mm in one pour, ensuring a perfect finish for a variety of flooring types.
• Underfloor Heating Screed
Perfect for use with underfloor heating systems, Ultraplan 3240 offers excellent heat transfer and is suitable for encapsulating electric cable heating systems.
• Levelling Latex
As a levelling latex, it provides flexibility and resilience, making it suitable for a wide range of flooring conditions.
Application Areas
Ultraplan 3240 can be used in a variety of settings, both domestic and commercial, including:
• Concrete and Screed
Suitable for levelling and smoothing new or existing concrete and screed surfaces.
• Stone and Ceramic
Ideal for use over stone and ceramic tiles, providing a smooth, even surface.
• Timber Floors
Can be used on timber substrates such as plywood, chipboard, and tongue-and-groove floorboards.
• Underfloor Heating
Perfect for use with both underfloor heating systems and for encapsulating electric cable under tile heating systems.
Product Coverage and Mixing Instructions
To determine the amount of self-levelling compound needed, multiply the area in square metres by the desired depth in millimetres and then by 1.4. This calculation ensures accurate coverage and avoids wastage.
• Approximate Coverage per 25kg Bag
- 6 sqm at 3mm
- 4.5 sqm at 4mm
- 3.6 sqm at 5mm
- 3 sqm at 6mm
- 2.6 sqm at 7mm
- 2.3 sqm at 8mm
- 2 sqm at 9mm
- 1.8 sqm at 10mm (Typical for underfloor heating)
• Mixing Instructions
- Pour a 25kg bag of Ultraplan 3240 into 4.25-4.5 litres of clean water.
- Mix with a low-speed electric mixer until homogeneous and lump-free.
- Allow the mixture to rest for 2-3 minutes, then re-stir before use.
- Use the mixed product within 20 minutes (at 23°C).
Preparation and Application
Proper preparation of the substrate is crucial for optimal results. Ensure the substrate is solid, free of dust, loose particles, paint, oil, gypsum residues, or other contaminants that could compromise the bond. Specific preparation steps include:
• Cleaning and Priming
For timber substrates, ensure they are clean and solidly fixed, sealing open joints with Planiprep Fix. Cementitious surfaces not sufficiently compacted should be removed or consolidated with Prosfas or Primer EP. Cracks should be repaired with Eporip. Prime the substrate with Eco Prim Grip Plus or Eco Prim T Plus before applying Ultraplan 3240.
• Application Method
Apply Ultraplan 3240 in a single coat from 3mm to 40mm thickness. Use a spiked roller to minimise aeration and achieve a smooth finish. The self-levelling properties of Ultraplan 3240 ensure a surface ready to accept various floor coverings.
Sizes Available
Ultraplan 3240 is available in 25kg bags and pallets of 40 x 25kg bags, providing flexibility for projects of all sizes.
FAQs: Mapei Ultraplan 3240 Renovation Screed
How much self levelling compound do I need?
To determine the amount of self-levelling compound needed, multiply the area being covered in square meters by the desired depth in millimetres and then by 1.4, as self-levelling compound is typically used at a rate of 1.4 kilograms per square meter per millimetre of depth.
Do you ship to Northen Ireland?
Yes, we do ship to Northern Ireland. For parcels shipped via ParcelForce, we will need no additional information from you.
For palletised heavy haulage, there is a short process that you will need to go through to obtain your EORI number, allowing us to complete the necessary customs requirements for you.
You will first need to apply for a GB EORI number by using your National Insurance Number, and convert this to an XI EORI number specifically for Northern Ireland. This can all be done through the government portal. https://www.gov.uk/eori/apply-for-eori
We will need your XI EORI number before we despatch your order.