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Product Specification
Technical Sheet DownloadClick here to open
Product Description
Made in the UK, these trims are crafted from a premium wood and resin composite, offering exceptional versatility and durability. Paintable, stainable, easy to cut, and flexible, they are also water and weatherproof making them ideal for both indoor and outdoor use.
Delivery & Returns
Are there shipping costs and how will my order be deliverered?
Shipping costs may apply depending on the size, weight, and destination of your order. We offer both nationwide and local delivery services. Smaller items are typically shipped via courier, while larger or heavier orders (such as tiles or stone) are delivered using a pallet network.
Shipping charges are calculated at checkout based on the delivery location and the nature of the items purchased. Please ensure someone is available to receive the delivery, as pallet deliveries are kerbside and do not include unpacking or moving items indoors. We will do our best to inform you of your delivery date for all palletised orders.
For more detailed information about shipping options, charges, and delivery times, please visit our Shipping Your Order page.
Can I return unused or unwanted items?
Items sent back to us without first requesting a return will not be accepted.
Can I return unused or unwanted tiles?
Items sent back to us without first requesting a return will not be accepted.
Do you ship to Northern Ireland?
Yes, we ship both parcels and palletised goods from our UK warehouse to customers in Northern Ireland.
For parcels, no EORI or XI EORI number is required, and deliveries proceed as standard without additional customs documentation.
For palletised goods, customs requirements differ depending on the intended use:
- If the goods are not intended for retail in Northern Ireland, no further customs information is required.
- If the goods are intended for retail in Northern Ireland, you must provide a valid XI EORI number so we can complete the necessary customs procedures before dispatch.
To obtain an XI EORI number, you must first apply for a GB EORI number and then convert it to an XI EORI via the UK Government portal: https://www.gov.uk/eori/apply-for-eori.
We must receive your XI EORI number before we can dispatch palletised orders intended for retail use in Northern Ireland.
Payment & Security
How do you prevent fraudulent activities?
I can see a pending transaction in my bank account, but no order?
What payment methods do you accept?
Frequently Asked Questions
This is a special order item, what does this mean?
Why are these tiles good for outside?
For concrete bases, tiles with a thickness of 6-10mm are sufficient because the concrete base provides the necessary strength. On the other hand, a sand and mortar substrate requires a thicker tile, such as a 20mm porcelain, for increased strength and stability.
To ensure safety, tiles used in outdoor areas with the potential for water or other hazards should have a high slip resistance rating, such as an R11 finish.
Similarly, natural stone tiles should be chosen based on the thickness and finish that is appropriate for the substrate. Thinner stone tiles can be used on concrete bases, while thicker stones should be fixed on a mortar bed. Etched finishes can also provide increased slip resistance on natural stone tiles.