ORDER BEFORE 1PM MON-FRI FOR SAME DAY DISPATCH
Free shipping on stock orders over £500 *Northern Ireland & Scottish Highlands charges may apply
Order up to 8 free samples for only £2.99 postage
Expert advice in store, online, by phone with over 3 decades of experience
Delivery & Returns
When will my order be delivered?
Our goal is to deliver all orders within the estimated lead time provided at checkout, which is typically 2-3 business days. Please keep in mind that lead times are in business days and do not include weekends or holidays. We will send you tracking details or information about the expected delivery date of your order via email as soon as it has been processed. If the items you ordered are out of stock or are special order items that are being imported for you, we will communicate with you about the expected lead time and provide an estimated delivery date once your order has been dispatched from our warehouse or our supplier. Please note that we can only give an estimated delivery date and cannot guarantee an exact arrival date.
Can I return unused or unwanted items?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns within 30 days of delivery of our own materials correctly supplied are subject a handling charge of 25% plus any repatriation carriage charges
Returns within 30 days of delivery of special-order items correctly supplied are subject to the supplier's terms and conditions, which may incur up to a 35% handling charge plus any repatriation carriage charges.
To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be returned to one of our physical locations.
If your return is accepted, instructions on how and where to send your package will be provided. Items sent back to us without first requesting a return will not be accepted.
Do you ship to Northen Ireland?
Yes, we do ship to Northern Ireland. For parcels shipped via ParcelForce, we will need no additional information from you.
For palletised heavy haulage, there is a short process that you will need to go through to obtain your EORI number, allowing us to complete the necessary customs requirements for you.
You will first need to apply for a GB EORI number by using your National Insurance Number, and convert this to an XI EORI number specifically for Northern Ireland. This can all be done through the government portal. https://www.gov.uk/eori/apply-for-eori
We will need your XI EORI number before we despatch your order.
Payment & Security
What payment methods do you accept?
We welcome all major debit and credit cards, such as Visa, Mastercard, and American Express. You can find a comprehensive list at the bottom of our website. Additionally, we offer convenient payment options like Apple Pay, Google Pay, and Shop Pay for faster transactions during checkout.
I can see a pending transaction in my bank account, but no order?
For security reasons, it's essential that the billing address associated with your card matches the one provided at checkout. If there is a discrepancy between the billing address on your card and the one you entered, your transaction may not be authorised and the payment will fail.
In such cases, your bank may hold the funds as a 'pending transaction', but some may show them as a regular transaction. How long the transactions are held for depends on your bank. Typically these transactions are reversed within 24 hours, but may take up to 5 working days.
If you reattempt checkout with the correct billing details, you won't be charged again, but your transaction will be authorised and your order will processed.
How do you prevent fraudulent activities?
Our commitment to preventing fraud and ensuring the safety of our business and customers leads us to employ an extra layer of security for online credit and debit card transactions. All successfully authorised payments undergo authentication using 3D Secure. It's important to note that your credit card number is neither stored nor accessible during or after the processing of your order, enhancing the security of your transactions.
- High adhesion and deformability
- Extended open time and pot‑life
- Non-slump and non-slip
- Suitable for Large Format Tiling
FAQs: H40 Advanced White
How much tile adhesive do I need?
A 20-kilogram bag of tile adhesive typically covers an area of 3 to 5 square meters, depending on the surface being tiled. As a general guideline, a 20-kilogram bag will cover:
- 5 square meters when installing an anti-fracture membrane, waterproofing membrane, or tile backer board.
- 4 square meters when installing tiles on old concrete, surface levelled or wall surfaces.
- 3 square meters when installing tiles on an anti-fracture membrane.
Should I use standard or fast set adhesive?
The choice between standard and fast-set tile adhesive depends on a variety of factors, including the type of tile, the surface being tiled, and the conditions in which the tiling is being done.
Standard tile adhesive is a good choice for most tile installations, as it provides a strong bond and allows for some flexibility in the tile positioning. It's also suitable for large format tiles and porcelain. Typically standard setting adhesives are used for wall tiling where you might need a bit more time to work.
Fast-set tile adhesive, as the name implies, sets quickly and can be used when time is of the essence, or if the conditions are such that the tile must be set in a short period of time. Also, this type of adhesive can be used in extreme weather conditions where the standard adhesive may not set properly. However, they are often not suitable for large format tile (larger than 600x600mm) unless specified by the manufacturer or combined with additives to increase the flexibility.
Don't hesitate to contact us for advice on selecting the appropriate and cost-efficient tile adhesive for your project.