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Payment & Security
What payment methods do you accept?
We welcome all major debit and credit cards, such as Visa, Mastercard, and American Express. You can find a comprehensive list at the bottom of our website. Additionally, we offer convenient payment options like Apple Pay, Google Pay, and Shop Pay for faster transactions during checkout.
I can see a pending transaction in my bank account, but no order?
For security reasons, it's essential that the billing address associated with your card matches the one provided at checkout. If there is a discrepancy between the billing address on your card and the one you entered, your transaction may not be authorised and the payment will fail.
In such cases, your bank may hold the funds as a 'pending transaction', but some may show them as a regular transaction. How long the transactions are held for depends on your bank. Typically these transactions are reversed within 24 hours, but may take up to 5 working days.
If you reattempt checkout with the correct billing details, you won't be charged again, but your transaction will be authorised and your order will processed.
How do you prevent fraudulent activities?
Our commitment to preventing fraud and ensuring the safety of our business and customers leads us to employ an extra layer of security for online credit and debit card transactions. All successfully authorised payments undergo authentication using 3D Secure. It's important to note that your credit card number is neither stored nor accessible during or after the processing of your order, enhancing the security of your transactions.
As part of our “premium range” high performance shower trays, the DeltaTray Thames offers improved performance. The Thames range of shower tray formers include features such as a factory fitted gasket providing a secondary waterproofing membrane. The Thames comes with a unique grate/frame configuration that provides a secondary under tile drainage system. Our “premium range” shower tray formers are manufactured with a specially developed hard wearing coating that creates an incredibly tough surface highly resistant to impact making the tray suitable for mosaics as small as 20mm x 20mm. Another “premium” feature of this tray is that a “tile-into” grate is available (optional extra) to give that flawless clean uninterrupted finish. DeltaGrates are compatible for use with the DeltaTray Thames, designed to enhance the final look of your wetroom floor.
For more information on fitting and installation, please refer to the Delta Thames Guide
Please note, drain is sold separately here: