Shipping costs may apply depending on the size, weight, and destination of your order. We offer both nationwide and local delivery services. Smaller items are typically shipped via courier, while larger or heavier orders (such as tiles or stone) are delivered using a pallet network.

Shipping charges are calculated at checkout based on the delivery location and the nature of the items purchased. Please ensure someone is available to receive the delivery, as pallet deliveries are kerbside and do not include unpacking or moving items indoors. We will do our best to inform you of your delivery date for all palletised orders.

For more detailed information about shipping options, charges, and delivery times, please visit our Shipping Your Order page.

Yes, we ship both parcels and palletised goods from our UK warehouse to customers in Northern Ireland.

For parcels, no EORI or XI EORI number is required, and deliveries proceed as standard without additional customs documentation.

For palletised goods, customs requirements differ depending on the intended use:

• If the goods are not intended for retail in Northern Ireland, no further customs information is required.
• If the goods are intended for retail in Northern Ireland, you must provide a valid XI EORI number so we can complete the necessary customs procedures before dispatch.

To obtain an XI EORI number, you must first apply for a GB EORI number and then convert it to an XI EORI via the UK Government portal: https://www.gov.uk/eori/apply-for-eori.

We must receive your XI EORI number before we can dispatch palletised orders intended for retail use in Northern Ireland.