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Payment & Security
What payment methods do you accept?
We welcome all major debit and credit cards, such as Visa, Mastercard, and American Express. You can find a comprehensive list at the bottom of our website. Additionally, we offer convenient payment options like Apple Pay, Google Pay, and Shop Pay for faster transactions during checkout.
I can see a pending transaction in my bank account, but no order?
For security reasons, it's essential that the billing address associated with your card matches the one provided at checkout. If there is a discrepancy between the billing address on your card and the one you entered, your transaction may not be authorised and the payment will fail.
In such cases, your bank may hold the funds as a 'pending transaction', but some may show them as a regular transaction. How long the transactions are held for depends on your bank. Typically these transactions are reversed within 24 hours, but may take up to 5 working days.
If you reattempt checkout with the correct billing details, you won't be charged again, but your transaction will be authorised and your order will processed.
How do you prevent fraudulent activities?
Our commitment to preventing fraud and ensuring the safety of our business and customers leads us to employ an extra layer of security for online credit and debit card transactions. All successfully authorised payments undergo authentication using 3D Secure. It's important to note that your credit card number is neither stored nor accessible during or after the processing of your order, enhancing the security of your transactions.
This eye catching collection designed by Wiltshire artist Joanna May features eight different miniatures of wild hares in various poses. Hand-fired in our own kiln, these tiles have a traditional yet playful farmhouse feel, and evoke an instant connection with the rolling hills and grassland of the hares’ natural habitat. Combine with the Wiltshire field tile for maximum effect.
Patterned Sold per tile – Please Note, these tiles are made to order and longer lead times are expected.
NOTE : These tiles will arrive with a protective wax covering on the surface, which can be easily removed upon installation.
FAQs: Wiltshire Hares Ceramic On Guard by Joanna May
When ordering tiles, how much extra should I buy?
What other products do I need for my tiling project?
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What is the best way to maintain my tiles?
How much tile adhesive do I need?
Should I use standard or fast set adhesive?